The complimentary wait window is a grace period included in all airport transfer rates for standard flight variation (e.g., delays, early arrivals, and gate changes) that occur within normal travel variation. No additional charge applies for time within the complimentary window. The window for domestic commercial arrivals and the extended window for international arrivals (accounting for customs and passport control) are confirmed by the reservation team at booking. Extraordinary delays, such as diversions or multi-hour holds, are coordinated directly through the 24/7 dispatch team.