GUEST TERMS OF USE

Boston Premier Coach, LLC d/b/a Boston Corporate Coach™ – Guest Terms of Use

Effective Date: 1/1/2025

These Guest Terms of Use (“Guest Terms”) apply to all reservations with Boston Premier Coach, LLC, doing business as Boston Corporate Coach™ (“BCC,” “we,” “us”). By booking with BCC, whether online, by phone, or by email, you agree to be bound by these Guest Terms.

1. Acceptance

By using BCC’s services, you agree to these Guest Terms. If you book on behalf of another passenger, you confirm you have authority to bind them to these Guest Terms.

2. Rates, Charges & Fees

• Base rates are quoted at booking and may be adjusted for wait time, tolls, parking, airport fees, stops, mileage, STC surcharge, fuel surcharge, or holiday fees.
• Reservation booking fees: $10 (sedans/SUVs), $35 (vans/coaches). Waived for online bookings unless canceled.
• Wait time charges:

• Airport arrivals: 45 min international / 30 min domestic grace.
• Non-airport: 10 min grace depending on service type.
• Beyond grace:
• $1.75/minute** – sedans & SUVs
• $2.75/minute** – vans
• $4.95/minute** – coaches
Stop minimum charges: $35 (sedans), $45 (SUVs), plus applicable per-minute wait time fees after 5 minutes.
• Garage-to-garage: Hourly rides include travel from and back to the nearest garage.
• Holiday surcharge: $50 for major U.S. holidays (and equivalent internationally).

3. Cancellation, Changes & No-Shows

• Late cancellations or no-shows are billed at 100% of the fare plus applicable fees.
• Special event policies may override standard rules.

4. Payments

• All payments are **final and non-refundable**, except as required by law or noted in our cancellation policy.
• A pre-authorization of up to 100% of estimated charges may be processed before service.
• Charges may be adjusted after service for tolls, fees, wait time, damages, or cleaning.
• Gratuity is included in billing; cash tips are additional and non-deductible.
• Unpaid invoices accrue 20% annual interest (or maximum allowed by law) plus collection costs.

5. Damages & Cleaning
• You are responsible for any damage or excessive cleaning caused by you or your passengers.
• A minimum fee of $250 applies, with higher charges possible.

6. Lost or Misplaced Items

• BCC and affiliates are not liable for lost, stolen, or forgotten property.

7. Arbitration & Class Action Waiver

• All disputes must be resolved by binding arbitration with the American Arbitration Association (AAA) under its Consumer Arbitration Rules.
• No jury trial – you waive the right to go to court.
• No class actions – claims must be brought individually.
• Venue: Arbitration shall be held in Orange County, Florida, unless both parties agree otherwise.
• Confidentiality: All proceedings and awards remain confidential, except as required by law.

8. Limitation of Liability

• BCC is not responsible for acts or omissions of affiliates, drivers, or third parties.
• No guarantee of vehicle type, availability, or timeliness.
• To the fullest extent permitted by law, BCC’s liability is capped at the greater of:
• the fees you paid for the trip, or
• (b) $1,000 USD.
• BCC is not liable for indirect, incidental, or consequential damages (lost profits, data, injury, or death).
• These limitations do not override rights that cannot be waived under applicable law.

9. Indemnification

You agree to indemnify and hold harmless BCC, its officers, affiliates, and employees from claims, damages, or expenses arising out of:

• Your breach of these Guest Terms;
• Your or your passengers’ conduct;
• Violations of law or third-party rights tied to your booking.

10. Relationship of Parties

BCC is a booking and coordination platform. All rides are provided by independent affiliates/subcontractors (“Local Service Providers”).

• BCC does not own or operate vehicles and is not a carrier.
• Local Service Providers are not agents, employees, or partners of BCC.
• Responsibility for vehicle operation and driver conduct rests solely with the Local Service Provider.

11. Force Majeure
BCC is not liable for delays or failures caused by events beyond our control, including weather, traffic, accidents, strikes, government action, terrorism, pandemics, or other emergencies.

12. Termination
We may suspend or terminate reservations or accounts for violations of these Guest Terms or at our discretion, with notice when practicable.

13. Governing Law
These Guest Terms are governed by the laws of the State of Florida, with venue in Orange County, Florida, except where federal law applies (e.g., FAA for arbitration).

14. Entire Agreement
These Guest Terms, together with your reservation confirmation and referenced policies, form the full agreement between you (and any passengers for whom you book) and BCC.